• Some previous experience in customer operations, support, or administrative roles, ideally in fintech, SaaS, or a fast-paced startup environment.

• Strong attention to detail and ability to manage multiple priorities at once.

• Excellent German and English communication skills (written and verbal) with a customer-first mindset.

• Comfortable working with operational tools (e.g., CRM systems, helpdesk tools, spreadsheets).

• Basic understanding of billing, invoicing, or dunning processes is a plus but not required. Training will be provided.

• A proactive, collaborative approach, you enjoy making processes better for customers and teammates alike.

• Competitive Compensation: Attractive base salary with performance-based incentives and equity options.

• Growth Opportunities: Access to a dynamic, high-growth environment with leadership and career advancement potential.

• Collaborative Culture: Work alongside a passionate, diverse team committed to innovation in fintech.

You belong with us: 

• We are currently a team of more than 50 employees from over 10 nations and are big fans of diversity. At Banxware, everyone is accepted, included, and celebrated, regardless of sexual orientation, cultural background, gender, religion, physical abilities, or lack of any of these.

• We actively encourage women to apply: Our co-founder Miriam is a role model in this regard

Place of work: 

• This is a Berlin-based position.

• We apply a 2-day-per-week office attendance policy.

• Pet-friendly office. Snacks and beverages are provided.