CRM & Automation Expert

Permanent employee, Full-time · Berlin

Your mission

We’re looking for a hands-on CRM & Automation Expert to help evolve Banxware’s internal automation and customer engagement infrastructure. You’ll play a foundational role in enabling Marketing, Growth, and Operations teams to move faster and more effectively—through scalable systems, smart workflows, and structured data.

You’ll be the go-to person for our HubSpot and Make.com setup, helping us connect tools, reduce manual work, and trigger the right message to the right user at the right time. Whether it’s building a new lead routing logic, streamlining onboarding, or supporting a product launch with lifecycle flows, you’ll be at the center of making it all work.

Your responsibilities

Own our CRM infrastructure, including HubSpot and Make.com, and ensure it’s reliable, scalable, and easy for internal teams to use
Partner with Growth and Marketing to implement and optimize lead generation and growth mechanics
Build automation workflows across CRM and third-party tools to support core business processes like lead capture, user onboarding, and partner operations
Maintain clean, well-structured data pipelines between platforms (CRM, product, operations, data warehouse)
Collaborate with Product and Engineering to manage integrations and API-based automation use cases
Develop clear documentation and train internal stakeholders on CRM tooling
Monitor and continuously improve system performance, automation reliability, and compliance (including GDPR)

Your profile

Your profile

2–4 years of experience in CRM systems, automation tooling, or marketing operations
You’ve built flows and automations in HubSpot and Make.com, ideally, or similar tools like Zapier, Salesforce, Airtable
You think in systems and enjoy connecting tools and workflows in logical, efficient ways - with a focus on reliability and scalability
You’re proactive and love simplifying manual processes through automation, always documenting along the way
You communicate clearly with both technical and non-technical stakeholders
You’re comfortable navigating structured data, even if you're not a developer
You enjoy being part of a collaborative, cross-functional team and take ownership of your domain
Fluency in English is required; German is a plus

Our offer

A high-impact role where your work directly supports growth and efficiency
A competitive base salary and participation in our virtual Share Options Program
Pet-friendly office and well-stocked snacks & coffee bar
Regular team events to connect and celebrate
Direct collaboration with leadership and a chance to shape the future of embedded lending

You belong with us

We are currently a team of more than 50 employees from over 15 nations and are big fans of diversity. At Banxware, everyone is accepted, included, and celebrated, regardless of sexual orientation, cultural background, gender, religion, physical abilities, or lack of any of these.
We actively encourage women to apply: Our co-founder Miriam is a role model in this regard.

Place of work

This is a Berlin-based position.
We apply a 2-day-per-week office attendance policy.

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About us

Banxware is Europe’s leading embedded finance provider, empowering platforms to offer tailored lending solutions to small and medium-sized businesses (SMEs). We partner with a wide range of platforms where SMEs generate revenue, including payment and POS providers, eCommerce marketplaces, and shop software vendors. Additionally, we collaborate with platforms aggregating multiple SMEs, such as neo banks, logistics providers, cash management platforms, and more. Our innovative solutions are trusted by top-tier companies like Qonto, Deutsche Bank (FYRST), Agicap, and JustEat Takeaway (Lieferando). From day one, we’ve operated on an international scale, and we’re proud to embrace a global mindset in everything we do.

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We are looking forward to hearing from you!

Thank you for considering a career at Banxware. Please send us your CV via the application link. In case you are experiencing problems, get in touch with us at careers@banxware.com. Please, note that due to GDPR we are not allowed to receive CVs per e-mail.