Head Of Customer Operations (all genders)

Permanent employee, Full-time · Berlin

Your mission

Drive operational excellence : Ensure efficient, scalable, and compliant operations that deliver exceptional customer experiences and support business growth.
Foster a high-performing team: Lead our diverse operations team, providing guidance on best practices, tools, and methods. Prioritize sufficient time for sparring and feedback, fostering a culture of continuous learning and improvement.
Process and structure: Establish efficient processes and structures to ensure that the team can work effectively and make data-informed decisions.
Stakeholder management: Act as the primary point of contact for operations-related discussions with internal stakeholders, customers and business development partners. Earn and maintain trust across all levels of the organisation.
Customer Advocate: Understand and advocate for our customers within the organisation, using customer feedback and data to make strategic product decisions.

Your profile

What will make you succeed:

Proven experience as a Operations Leader, preferably in a post Series A fintech or software startup.
Demonstrated success in implementing process excellence and process improvements
Excellent leadership skills, with an ability to inspire and guide teams, while also being a hands-on contributor.
Exceptional communication skills, with a proven ability to build trust with key stakeholders.
A track record of implementing efficient processes and structures in fast growing organisation
Bonus: Strong knowledge of business lending, with an ability to understand and speak to our business specifics.
In this role, you will report directly to our Co-founder and COO Fabian Heiß

Our offer

An attractive base salary.
Participation in our virtual Share Options Program.
Fresh coffee and snacks in the office.
Pet-friendly office.
Company & team events for a strong team feeling.
Direct collaboration with our C-Level.

You belong with us

We are currently a team of more than 30 employees from over 10 nations and are big fans of diversity. At Banxware, everyone is accepted, included, and celebrated, regardless of sexual orientation, cultural background, gender, religion, physical abilities, or lack of any of these.
We actively encourage women to apply: Our co-founder Miriam is a role model in this regard.

Place of work

This is a Berlin-based position.
We apply a 2-day-per-week office attendance policy.

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About us

Banxware is Europe’s leading embedded finance provider, empowering platforms to offer tailored lending solutions to small and medium-sized businesses (SMEs). We partner with a wide range of platforms where SMEs generate revenue, including payment and POS providers, eCommerce marketplaces, and shop software vendors. Additionally, we collaborate with platforms aggregating multiple SMEs, such as neo banks, logistics providers, cash management platforms, and more. Our innovative solutions are trusted by top-tier companies like Qonto, Deutsche Bank (FYRST), Agicap, and JustEat Takeaway (Lieferando). From day one, we’ve operated on an international scale, and we’re proud to embrace a global mindset in everything we do.

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We are looking forward to hearing from you!

Thank you for considering a career at Banxware. Please send us your CV via the application link. In case you are experiencing problems, get in touch with us at careers@banxware.com. Please, note that due to GDPR we are not allowed to receive CVs per e-mail.